We are a growing SaaS + hardware company in the fleet management / telematics industry operating across North America, LATAM, and EMEA. Our platform includes fleet cameras, GPS tracking, asset tracking, and software used by enterprise fleets. We are launching a 4-week automation and operational efficiency initiative to redesign workflows, implement automation, and identify opportunities to improve efficiency across our organization. We are looking for an experienced Automation Program Lead to run this initiative. This person will coordinate technical specialists, map workflows, prioritize automation opportunities, and deliver a structured transformation plan. Primary Goal Over the next 4 weeks we want to: • Identify automation opportunities across departments • Simplify operational workflows • Implement initial automations • Build a backlog of automation projects • Identify organizational efficiency opportunities Responsibilities Workflow Analysis • Map operational workflows across sales, support, customer success, installations, and finance • Identify manual processes, duplicate work, and inefficiencies • Quantify labor hours and cycle times Automation Roadmap • Build a prioritized automation backlog • Score automation opportunities based on ROI and implementation effort • Define weekly automation releases Program Coordination • Manage a small team of automation specialists working in parallel • Coordinate Zoho system architecture improvements • Oversee automation implementation Delivery & Documentation • Produce workflow diagrams (current state and future state) • Document automation designs and SOPs • Deliver a final operational efficiency report and transformation roadmap Ideal Candidate • Experience running automation or digital transformation projects • Strong operations and systems thinking • Experience with CRM platforms (Zoho, Salesforce, HubSpot, etc.) • Familiarity with workflow automation tools such as Make.com, n8n, Zapier, or similar • Ability to manage technical specialists and coordinate multiple workstreams Nice to Have • Experience with Zoho ecosystem (CRM, Desk, Books, Inventory) • Experience implementing automation in SaaS or operations environments Deliverables Week 1 Workflow mapping and automation opportunity inventory Week 2 Future-state workflow designs and automation backlog Week 3 Implementation of initial automations Week 4 Operational efficiency report and organizational impact analysis Engagement • 20–30 hours per week • 4-week engagement with potential extension • Must be comfortable working collaboratively with multiple specialists Application Instructions Please include: A brief description of a transformation or automation project you led Examples of workflow automation or process redesign work Tools you have used for automation (Make, n8n, Zapier, etc.) We are looking for someone who can move quickly and deliver measurable operational improvements.