About Us We are a growing Australian web design and SEO agency working with service-based businesses across Australia. Our clients deal directly with us for strategy and direction. We are now building a small internal support team to ensure projects run smoothly behind the scenes. We are looking for a highly organised, proactive Project & Operations Coordinator who can help manage delivery, systems and client admin while we focus on strategy and growth. This is not a typical VA role. We are looking for someone who can take ownership of operations and ensure nothing falls through the cracks. Your Role You will support the founders directly and take ownership of project coordination and internal operations. You will not be responsible for sales strategy or SEO strategy. Those stay with us. You will ensure projects move forward efficiently and clients receive timely communication and reports. Core Responsibilities 1. Inbox & Executive Support Monitor inboxes daily Highlight urgent items Draft replies for review Categorise and filter emails Schedule meetings and confirm appointments Prepare meeting agendas and documents 2. Sales Support (Non-Strategic) Attend sales calls and take structured notes Log scope details and requirements Prepare proposals using templates Send follow-ups Track leads in ClickUp Set up onboarding once a client signs 3. Project Management (Core Responsibility) Create and manage projects in ClickUp Assign tasks to designers and developers Set realistic deadlines Monitor task progress daily Follow up on overdue tasks Flag risks or delays early Provide weekly project updates to the founders Ensure no task sits idle 4. WordPress & Website Support Safely update plugins and themes Perform backups before updates Test functionality after updates Upload and format blog posts Add images and alt text Basic Elementor edits Apply meta titles and descriptions provided You are not required to do development work. 5. Reporting Generate monthly SEO reports Pull GA4 data Compile care plan reports Send reports to clients Track report confirmations 6. Process & Systems Improve ClickUp workflows Maintain project templates Help document SOPs Identify bottlenecks Suggest automation improvements Required Skills Strong ClickUp experience (essential) WordPress experience Basic understanding of SEO Excellent written English Highly organised and proactive Able to manage multiple projects at once Comfortable following instructional videos and SOPs Nice to Have Experience with Elementor Experience with Yoast SEO & All In One SEO GA4 & Looker Studio familiarity Agency experience Interest in learning more about SEO over time Working Arrangement Flexible with time, but there must be some overlap with Australian business hours (AEST) Available for weekly team call Initially 20 to 30 hours per week Potential to grow into full-time role Growth Opportunity This role can grow into: Operations Manager SEO Account Manager Head of Client Success We are looking for someone long-term. To Apply Please include the word “Penrith” in your proposal so we know you have read the full job description. Tell us: 1. Your experience with ClickUp 2. Your experience managing WordPress websites 3. Your availability in AEST time 4. Why you are suited to managing multiple live projects