Role Title Operations Systems Architect – Project Management & Workflow Infrastructure Engagement Type Contract – System Design & Implementation About Us We are a multi-location residential care organization operating 24-hour homes across two states. Our services include supported living, behavioral programs, and residential treatment settings. We operate in a regulated healthcare environment with strict compliance, quality assurance, and reporting requirements. Objective Design and implement a scalable project management and operational workflow system that supports multi-home visibility, departmental accountability, compliance tracking, and executive oversight. We are not looking for basic task setup. We are looking for someone who can architect an operational backbone that supports growth. Scope of Work Design and implement a system that includes: • Department-based structure (HR, QA, Behavioral, Finance, Operations, Training) • Multi-location visibility dashboards • Recurring compliance and audit workflows • Incident tracking and escalation pipelines • Staff training and credential tracking • Leadership accountability boards • Role-based permission structures • Executive-level reporting dashboard • Automation of recurring tasks and reporting cycles • Clean workflow logic with standardized structure Deliverables • Full system architecture design • Platform selection recommendation (with rationale) • Configuration and implementation • Automation setup • Dashboard creation • Documentation of system structure • Leadership training sessions • 30-day post-launch support and optimization Ideal Experience Required: • Experience building operational systems for multi-location businesses • Proven ability to design department-level accountability structures • Experience implementing workflow systems in regulated industries • Strong automation background • Experience building executive dashboards Preferred: • Healthcare, residential care, or compliance-heavy industry experience • Experience with recurring audit frameworks • Experience scaling organizations from 5 to 20+ locations Application Requirements Please submit: • Examples of operational systems you’ve architected • Brief explanation of how you structure multi-department organizations • Timeline estimate • Fixed project cost or hourly rate • Your approach to designing scalable workflow infrastructure