--------------------------------------------------------------------------------------------------------------------- Important: We will only review proposals that include a personalized technical response addressing this specific project. Generic, templated, or fully AI-generated submissions that do not directly respond to the requirements will not be considered. --------------------------------------------------------------------------------------------------------------------- POC – Microsoft Teams Bot to ServiceNow Incident Creation Proof of Concept (POC): Microsoft Teams Bot → ServiceNow Incident Creation Project Overview We are seeking an experienced developer to build a Proof of Concept (POC) chatbot integration between Microsoft Teams and ServiceNow. The objective of this POC is strictly limited to: Allow a user in Microsoft Teams to submit an incident request (incident request fields will be provided) and receive back the generated ServiceNow Incident Number (e.g., INC0012345). No additional functionality (status lookup, updates, comments, reporting, etc.) is required for this phase. This is a small, focused integration validation project. Objective of the POC Demonstrate that: A Microsoft Teams chatbot can collect basic incident information. The bot can securely call ServiceNow’s REST API. A new Incident is created in ServiceNow. The generated Incident Number is returned to the user in Teams. Example expected interaction: User: "Create incident" Bot: Collects required fields Bot → ServiceNow API Bot: "Your incident has been created. Ticket ID: INC0012345" Scope of Work The freelancer will: Design lightweight integration architecture Build a basic Teams chatbot (Bot Framework or equivalent) Integrate with ServiceNow Incident REST API Implement secure authentication Deploy in Azure test environment No production hardening required at this stage. Technical Environment Microsoft Teams (Enterprise) Azure AD (Entra ID) ServiceNow (ITSM – Incident module) Azure tenant available for deployment Preferred stack: Microsoft Bot Framework / Azure Bot Service C# or Node.js ServiceNow REST API Azure App Service or Azure Function Functional Requirements (POC Level) Required User Flow User initiates incident creation via main menu. Bot collects: Short Description Description Category show 10 items .. (will provide the specific items) Impact (Low / Medium / High) Urgency (Low / Medium / High) [Fields calculated (not asked to user via chatbot but need to be in servicenow ticket)] Contact Info = get from teams user identity Priority = calculated impact * urgency Assigment Group = Sistemas TI Channel = Chatbot State = new Bot submits incident via ServiceNow API. Bot returns: Incident Number (e.g., INC00XXXXX) That is the full scope. Deliverables Working Teams chatbot capable of creating incidents Source code Architecture diagram Deployment instructions Short demo session ------------------------------------------------------------------------------------------------------------- Important: We will only review proposals that include a personalized technical response addressing this specific project. Generic, templated, or fully AI-generated submissions that do not directly respond to the requirements will not be considered. --------------------------------------------------------------------------------------------------------------