About Us We're a fast-growing global online education company, proving education in DevOps and Cloud engineering fields, with a team of 10+ dedicated professionals. We also have a globally well known established tech education brand with over 1,4 million subscribers on YouTube alone. Our 2 founders currently handle most operational aspects but seek to focus exclusively on creative direction, marketing, and sales. We're looking for an exceptional Operations Manager to transform our business operations into a well-oiled machine that runs seamlessly without founder involvement. The Opportunity This is not just an operations role - it's a business transformation opportunity. You'll completely redesign our operational infrastructure while taking over management of the entire team. Success in this role offers significant growth potential as our business scales. Core Responsibilities - Process Optimization & Systems Design - Conduct comprehensive audit of all business processes - Design and implement standardized systems for creation, delivery, and support of engineering courses and bootcamps company offers (extend on existing processes) - Create documentation and SOPs for all operational procedures (extend on existing documentation) - Develop and maintain operational dashboards with key performance indicators - Continuously identify and eliminate inefficiencies and bottlenecks - Implement AI automations for streamlined work (extend on many existing automations) Team Management - Directly manage all 10+ team members who currently report to the founders - Implement performance management systems and regular review processes - Ensure efficient resource allocation across projects and initiatives - Foster a culture of accountability, excellence, and continuous improvement - Handle hiring, onboarding, and team development as we grow Operational Independence - Systematically reduce founder dependency in all operational aspects - Create visibility through reporting without requiring founder involvement - Establish protocols for efficient decision-making at appropriate levels - Implement knowledge management systems to reduce reliance on any individual - Ensure business can function smoothly during founder absence Project Implementation - Design and manage system for evaluating and implementing new initiatives - Create standardized resource allocation framework for new projects - Reduce time-to-implementation for new ideas while maintaining quality - Establish clear success metrics for all initiatives Growth & Scale Preparation - Build operational systems capable of supporting significant growth - Identify automation opportunities to improve efficiency - Create capacity models to predict and prepare for scaling challenges - Ensure quality standards are maintained as volume increases Requirements/ Essential Experience - 5+ years in operations management or similar role - Proven track record of process optimization and systems design - Experience managing teams of 10+ people - Demonstrated success in reducing founder/executive dependency - Strong background in creating operational dashboards and KPI systems Essential Skills - Exceptional analytical thinking and problem-solving ability - Outstanding communication and documentation skills - Strong project management capabilities - Process-oriented mindset with attention to detail - Self-driven with ability to work independently - Comfortable with ambiguity and rapid change Nice to Have - Experience in education or online course business - Knowledge of AI tools for business process automation - Background in scaling businesses through operational improvements - Familiarity with project management and CRM tools (Asana, Mailchimp, etc.) Compensation & Benefits Base Salary: $50,000 annually + Performance Bonuses: up to $50,000 annually ($12,500 quarterly based on achieving specific milestones) = Total Potential Compensation: $100,000 annually - Flexible working hours and fully remote work options - Opportunity to significantly impact a growing business This is a full-time, long-term contract role via Upwork. Application Process (via Upwork Only) To be considered, please include the following directly in your Upwork proposal (as step 1): • Your resume (attached) and • A brief cover letter outlining your relevant experience. Please do not include personal contact details in your proposal. All communication will take place through Upwork. Next Steps (by invitation only) Step 2: Selected candidates will be invited to submit short video responses to screening questions. Step 3: Interview with the founders via Upwork. Step 4: Finalists may be asked to complete a practical operations improvement task. We're looking for someone who can transform how our business operates, allowing our founders to focus entirely on creative and growth activities while ensuring the operational engine runs flawlessly.