Health Care Worker (Non-Clinical Case Manager) Remote | Contract | Full Lifecycle Case Coordination We are a healthcare coordination infrastructure platform. We are not a clinical provider and do not deliver medical care. We operate as a structured coordination and routing layer connecting users to licensed providers, public benefit programs, and durable medical equipment (DME) vendors. We operate using risk-based triage, defined service-level agreements (SLAs), and structured case lifecycle accountability. We are currently stabilizing and strengthening our intake and submission verification workflows as we scale. Role Overview We are seeking experienced Non-Clinical Health Care Workers to manage full lifecycle case coordination. This role includes: Intake validation User outreach Benefits application assistance Submission verification Case tracking and follow-up Escalation of high-risk cases This is not a clinical position and does not involve medical decision-making. Core Responsibilities Review and validate intake records (bot and referral sources) Contact users to verify identity and clarify needs Assist with Medicaid, SNAP, LIHEAP, housing, and related benefit applications Ensure applications are completed accurately and fully Confirm successful submission and document verification Track cases against SLA timelines Escalate urgent cases (utilities shutoff, food insecurity, DME needs, elderly risk) Maintain detailed documentation in CRM system Follow structured workflow and escalation protocols Required Qualifications 3+ years experience in healthcare coordination, benefits navigation, case management, or social services Strong familiarity with Medicaid and public assistance programs Experience working with high-risk or elderly populations Strong documentation discipline Experience working in CRM systems (Salesforce preferred) Excellent English communication skills (written and verbal) Preferred Qualifications Spanish-English bilingual Experience with hospital discharge coordination Experience handling DME or high-dependency equipment cases Experience working in SLA-driven environments Performance Standards This is a metrics-driven role. Performance will be evaluated on: Time to first human contact SLA compliance rate Verified submission accuracy Documentation completeness Escalation appropriateness Case resolution timeliness Accuracy and integrity are prioritized over speed. Compensation This is a contract role. Candidates must submit their proposed hourly rate. Rates will be evaluated based on: Experience level Knowledge of public benefits Case management experience Language proficiency Workflow discipline We are open to candidates in North America and South America. English fluency is required. Spanish-English bilingual candidates strongly preferred. Compliance Selected candidates must: Complete identity verification Sign confidentiality agreements Work strictly within non-clinical scope Follow defined escalation and documentation standards To Apply Please include: Summary of relevant experience Public benefit programs you have worked with Languages spoken Your hourly rate Weekly availability