Hybrid Operations Manager + Community Manager + Tech VA (LearnDash / WordPress / BuddyBoss / GoHighLevel) Overview We are an early-stage but high-standard real estate investing education brand (course + community + coaching). We currently have a small paid student base (about 20 students) and we’re building the operational foundation to scale. We’re hiring a hybrid operator who can own three lanes: Operations: systems, process, project management, documentation, reporting Community: engagement, moderation, member success, programming Tech VA: WordPress + LearnDash administration, BuddyBoss community management, GoHighLevel automations This is a long-term role. As we grow, you’ll help us document and delegate tasks to additional VAs and potentially specialized team members. Scope and hours Starting: Part-time (estimated 10–20 hours/week), with the goal to expand hours as traction grows. Time zone: Prefer strong overlap with US Eastern Time for responsiveness (not necessarily full-time overlap). What success looks like In this role, success means: Students feel supported, engaged, and clear on next steps. The platform “just works” (access, login, course progression, community, automations, email/SMS, onboarding). You proactively prevent chaos by documenting SOPs, tightening systems, and surfacing the right weekly metrics. Core responsibilities Operations and execution Own weekly operations planning: manage task boards, priorities, deadlines, and follow-up. Build and maintain SOPs for repeatable work (support, onboarding, posting, course updates, launches). Create simple weekly reports: student growth, engagement, support volume, conversion signals, and risk/issues. Coordinate with contractors (editors, designers, developers) when needed—briefs, timelines, QA, handoffs. Student experience and customer support Manage support inbox/tickets (polite, fast, thorough). Troubleshoot membership access issues, login problems, course progress questions, and billing handoffs. Proactively improve help resources: FAQs, quick-start guides, “start here” onboarding. Maintain professional, empathetic communication aligned with a premium brand voice. Community management Manage the BuddyBoss community day-to-day: approvals, moderation, member support, post hygiene, pinned resources, and basic structure improvements. (BuddyBoss requires WordPress and is installed as a platform/theme on a WordPress site.) [2] Create and run community programming (examples): weekly prompts, member wins, accountability threads, monthly challenges, and live event support. Escalate and handle issues with professionalism (spam, complaints, conflicts), and refine community guidelines as the community grows. Drive engagement without being spammy: simple routines, consistency, and “member-first” content. LearnDash and WordPress administration Administer LearnDash (a WordPress LMS plugin) and keep courses clean and organized. [3] Upload lessons, resources, downloads; structure modules; troubleshoot quizzes/certificates; maintain course navigation and UX. (LearnDash supports course building features such as quizzes/assessments and drip-feed content.) [4] Perform safe WordPress operations: plugin updates, backups coordination, basic performance hygiene, and “do no harm” publishing practices. (WordPress is open-source web publishing software.) [5] Collaborate with a developer when work exceeds your scope (security/performance incidents, custom code fixes). You do not need to be a developer, but you must be a responsible operator. GoHighLevel CRM setup and automations Build and maintain GoHighLevel workflows for lead-to-student and student success journeys. HighLevel workflows are built around triggers and actions, allowing automated sequences (email/SMS/notifications/etc.) based on events. [6] Maintain workflow hygiene: naming conventions, tags, testing, documentation, and reducing “automation spaghetti.” Troubleshoot issues: missed triggers, contact segmentation problems, deliverability basics, and inconsistent tagging. Optional but valuable: create document-related automations (e.g., when agreements are sent/viewed/signed) using workflow triggers. [7] Content operations support Support content execution and repurposing workflows (you won’t be the on-camera talent, but you keep the machine running). Schedule posts, manage assets, and create a consistent publishing rhythm with our existing content pipeline. Light copywriting and formatting (captions, emails, community posts) with strong attention to tone and clarity. Must-have experience Deep experience with WordPress operations (not just posting blogs—admin-level comfort). [5] Hands-on LearnDash experience (building a course site, learner flows, quizzes/certs, access troubleshooting). [4] Hands-on BuddyBoss experience (community management + platform settings + moderation). [8] Hands-on GoHighLevel experience, especially workflows (build, test, maintain, debug). [6] Excellent written English and customer-facing communication skills. Organized, proactive, and calm under pressure—able to prioritize and protect the founder’s time. Nice-to-have experience Building and documenting SOPs, onboarding playbooks, QA checklists. Customer success in a course/coaching business (reducing churn, increasing engagement, improving completion). Basic analytics fluency: being able to track a funnel and report meaningful weekly numbers. Integrations experience: connecting tools without breaking systems (for example, LearnDash has a Zapier integration that can trigger actions based on LearnDash events like enrollments and completions). [9] Community programming that measurably increases engagement and retention. How we work We move fast, but we value accuracy and follow-through more than frantic activity. We want an operator who communicates clearly, documents decisions, and gives warning early when something is off track. Your first deliverables Audit and stabilize platform setup: student journey from opt-in → onboarding → course access → community → support. Clean up and document the GoHighLevel workflow map (what exists, what’s missing, what’s redundant). [10] Create a simple weekly operations rhythm (weekly reporting + priorities + “known issues” log). Implement a lightweight support system: FAQ + response templates + escalation rules.