🏠 About the Project I manage a short-term rental (Airbnb/Booking.com) property management company in Medellín, Colombia. We currently manage 4 apartments and are scaling fast. Right now, our operations are mostly manual — we respond to guest messages by hand, coordinate cleaning via WhatsApp, and handle check-in instructions one by one. I need someone to build a complete automation system that runs our guest communication and operations on autopilot. The goal: our team should only intervene for real emergencies. Everything else runs automatically. ⚡ What I Need Built 1. Airbnb Guest Messaging Automation Connect to the Airbnb API (or a channel manager like Hostaway/Lodgify/Guesty) and trigger automated messages at the right moments: Booking confirmed → Welcome message (within 2 min) 24h before check-in → Full check-in package: address, access code, parking, WiFi, house rules 2h before check-out → Check-out reminder with instructions 1h after check-out → Review request message (optimized for 5-star conversion) During stay → AI-powered auto-replies to common guest questions 2. AI Receptionist ("Valentina") Build an AI agent trained on our property knowledge base that: Responds to guest messages on Airbnb Messaging, WhatsApp Business, and Instagram DM Handles FAQs: WiFi, parking, check-in times, early check-in requests, local recommendations Knows each property's specific details (access codes, amenities, rules) Escalates to the human team when it can't resolve something (with full context summary) Target: resolve 80%+ of messages without human involvement Tools I'm open to: Claude API, OpenAI GPT-4, or similar LLM. The agent should feel like a real person, not a bot. 3. Cleaning Coordination Automation When a check-out is detected: Automatically notify the cleaning team via WhatsApp with: property name, check-out time, next check-in time, and a digital checklist Send an alert if cleaning is not confirmed before the next check-in Optionally: photo verification step before the task is closed 4. Review Monitoring & Alerts Monitor new reviews across platforms If a 1-3 star review comes in → instant alert to the team with the review content and a suggested AI-generated response 5. Owner Dashboard Notifications (nice to have) After each stay, send the property owner a summary: guest name, dates, income, guest rating 🛠 Tech Stack (open to your suggestions) Automation platform: Make (Integromat), n8n, or Zapier AI: Claude API (Anthropic) or OpenAI Messaging: WhatsApp Business API (Meta Cloud API), Twilio, or similar Airbnb integration: Airbnb API, or via a channel manager (Hostaway, Lodgify, Guesty, Hospitable) Database/knowledge base: Notion, Airtable, or simple JSON Calendar sync: iCal / Google Calendar If you have a preferred stack that achieves the same results, I'm open to hearing it. Please explain your approach in your proposal. 📦 Deliverables Fully working automation flows (documented and tested) AI agent configured and connected to all channels Step-by-step documentation so my team can maintain it 1 week of post-launch support for bugs and adjustments Loom video walkthrough of the full system 👤 Who I'm Looking For Proven experience building Airbnb / STR automation workflows Strong knowledge of Make, n8n, or similar platforms Experience with LLM APIs (Claude, GPT-4) for conversational agents Familiarity with WhatsApp Business API integration Ability to communicate clearly in English (Spanish is a plus) Autonomous and proactive — I don't want to micromanage this 📎 In Your Proposal, Please Include 2-3 past projects directly related to this (Airbnb automation, AI chatbots, WhatsApp bots, or property management tools) — Loom walkthrough or screenshots preferred Your recommended tech stack and why Your estimated timeline to have a working MVP (first 3 automations live) Your fixed price or hourly rate for this scope A one-line answer to this question: "What's the biggest mistake people make when building Airbnb guest messaging automation?" — This tells me you actually read the post and know the space. Proposals without relevant past work will not be considered. Timeline: Looking to have MVP live within 3 weeks of project start Engagement: Fixed price preferred. Possible ongoing retainer for maintenance. ⚠️ Important Notes This is a real business with real guests. Quality and reliability matter more than speed. The AI agent must sound natural and professional — not robotic. All messages must be in Spanish (our guests and team are Spanish-speaking). You must be available for at least 2 video calls: kickoff and final delivery.