Project Overview: We are looking for a JSM Specialist to configure our "Customer Support" board and implement an embeddable JSM widget for our application. The goal is to create a seamless, automated flow from user submission to a categorized, trackable ticket management system. We want to start next week. Key Responsibilities: * Widget Implementation: Configure the JSM widget to be embedded within our app, ensuring it captures necessary client details and context. * Architecture & Flow: Design a coordinated flow where submissions are automatically loaded into the "Customer Support" board. * Expert Configuration: Use your expertise to structure the best request types (e.g., tech issues, billing, feedback) and labels (e.g., [SUPPORT], [BUG], [URGENT]) to ensure high-quality tracking. * Workflow Automation: Build out a robust lifecycle—from initial submission to final closure—enforcing requirements like resolution summaries and client confirmation. * Automation Rules: Create triggers for automatic ticket assignment, labeling, and status updates based on submission data. Required Skills: * Deep expertise in Jira Service Management. * Proven experience with JSM Widget customization and frontend embedding (note: inhouse Devs will do the install) * Strong mastery of Jira Automation and custom field mapping. * Experience setting up permission schemes and IAM-style access controls. Deliverables: * A fully functional JSM widget ready for integration into our app. * A configured board where submissions are accurately routed, categorized, and assigned. * A brief summary of the automation logic and categorization rules applied.