Black bird
UpworkFRNot specifiedintermediateScore: 43
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We are launching AI phone agents for restaurants to handle missed calls, reservations, and customer follow-ups.
The first project is for a restaurant (Black Bird), with the goal of creating a high-quality, reliable AI voice agent that can later be duplicated for other restaurants.
Nothing is built yet.
We are looking for an experienced freelancer who can design, build, and deploy the full AI voice agent.
🎯 OBJECTIVE
Create a complete AI voice agent that:
Answers missed phone calls
Takes table reservations
Collects customer details
Sends SMS confirmations
Sends follow-up messages for Google reviews
Works seamlessly with an existing restaurant phone line
🔧 SCOPE OF WORK (FULL CREATION)
1️⃣ Agent Design
Define conversation flows
Intents (reservation, information, fallback)
Natural, professional voice responses
Error handling (unclear answers, hang-ups)
2️⃣ Voice AI Setup
Choice and configuration of voice AI tools (Vapi or equivalent)
Speech-to-text and text-to-speech optimization
French language, natural tone
3️⃣ Telephony & SMS
Setup of Twilio (or equivalent)
Incoming call handling
Call forwarding logic (agent answers only if no human answers)
SMS automation (confirmation + follow-up)
4️⃣ Data & Storage
Store reservations and contacts (Google Sheets / Airtable)
Track calls, reservations, and messages sent
5️⃣ Testing & Delivery
Real call testing
Adjustments and optimization
Final handover with a working system
🧰 REQUIRED PROFILE
Proven experience with AI voice agents
Experience with Twilio Voice & SMS
Ability to design conversation logic
Practical, delivery-focused mindset
Experience with restaurants or local businesses is a plus
📦 DELIVERABLES
Fully functional AI phone agent
Live phone number
SMS automation active
Clean and reliable call flow
System ready to be reused for other clients
🤝 COLLABORATION
First project: 1 restaurant
If successful: long-term collaboration on multiple deployments
Budget to be discussed based on experience and proposal
⚠️ IMPORTANT NOTE (this filters bad freelancers)
We are not looking for a generic “AI consultant”.
We need someone who can build, test, and deploy a working AI phone agent, end to end.
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