We are seeking a seasoned Fractional COO to help architect and lead our operational strategy. The ideal candidate will possess a proven track record in optimizing processes, improving operational efficiency, and driving execution across various departments. You will work closely with our executive team to identify key operational challenges and develop actionable solutions. Your experience in scaling businesses and managing teams will be crucial in this role. If you are passionate about operational excellence and have a strategic mindset, we would love to hear from you. cope of Work (Phase 1 – 90 Days) 1. Organizational Architecture Design clear org structure (roles, reporting lines) Define accountability per function Create chain of command Define leadership layering 2. KPI & Revenue Accountability Define measurable KPIs for each department Align compensation to performance Establish revenue-per-employee tracking Implement 4x salary ROI framework 3. Systems & Process Design Map CRM lifecycle (lead → enrollment → placement → departure) Define automation points Implement dashboard structure Create weekly execution rhythm 4. Execution Governance Design weekly leadership meetings Implement performance review cadence Establish escalation matrix Define operational SOP framework Ideal Candidate Profile You have: Built operational structure from scratch Managed multi-country teams Experience with service-based or recruitment businesses Deep KPI-driven mindset Strong financial understanding (P&L, margin, unit economics) Experience implementing CRM systems Ability to enforce accountability without micromanagement You are: Structured Direct Data-driven Comfortable challenging leadership when needed Execution-focused, not theoretical Engagement Model 10–20 hours per week Initial 90-day contract Option to extend Compensation: Retainer-based (please propose structure) Success Metrics (First 90 Days) Clear org chart implemented KPI dashboard live Defined revenue accountability per department CRM workflow mapped and automated Weekly execution system running independently Reduction in leadership escalation