Developer for Multilingual AI Voice Agent (Conversational IVR) for Indian Rural Customers
UpworkINNot specifiedintermediateScore: 37
Natural Language ProcessingArtificial IntelligenceAutomationnodemationLLM PromptReact Native
We are building a voice AI assistant that can automatically talk to customers over phone calls and handle real business conversations in multiple Indian languages (Hindi, English, and other regional languages).
The system should:
• Receive incoming customer calls
• Answer queries (fees, services, timings, status, due payments, support requests)
• Make automated outbound calls (appointment confirmations, reminders, lead follow-ups, collections)
• Transfer the call to a human agent when required
This is NOT a keypad IVR. The assistant must understand natural spoken language from callers and respond with a natural-sounding voice.
Technical Scope:
• SIP/VoIP integration using Asterisk or FreeSWITCH
• Real-time Speech-to-Text
• Text-to-Speech voice responses
• LLM/NLP based conversation handling
• Call recording and call logs
• Basic web admin panel
Budget:
The genuine project budget is as mentioned in the posting. It may be extended if required based on technical justification and developer recommendations, subject to management approval.
Important:
Please apply only if you have prior experience with VoIP systems, call automation, or voice bots. Kindly share demos or links to similar projects.
We are building a long-term SaaS product, not a one-time IVR setup. Ongoing collaboration is expected after a successful prototype.
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