Revenue Operations Manager
remoteok$65 - $70hourlyScore: 25
managersaashrtrainingceosupportleadoperationsoperationalsaleshealthnon tech
<p style="min-height:1.5em">EasyLlama is transforming the HR compliance industry by reinventing outdated and uninspiring training solutions and adapting them for the mobile-first generation. Our engaging, fun, and interactive training helps millions of employees worldwide build a safer, more positive, and inclusive workplace. As we continue to set the standard in compliance solutions, our vision extends far beyond trainingâwe aim to partner with thousands of organizations to reduce employee risk and foster a more inclusive and secure environment for all.</p><p style="min-height:1.5em">With world-class customer reviewsâboasting a 96% rating on G2 from over 100 reviewsâand industry-leading NPS and Customer Satisfaction scores, EasyLlama is proud to have earned the trust of over 5,000 clients, including brands like Shake Shack, WeightWatchers, Sephora, JiffyLube, and Y Combinator. Our mobile-friendly platform delivers on-demand, self-paced, and bite-sized solutions that meet employees where they are, increasing engagement and retention.</p><p style="min-height:1.5em">At EasyLlama, we are not just transforming compliance trainingâwe are challenging the status quo. We have a strong culture of collaboration, innovation, and getting things done.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong><u>Our CORE values</u></strong></p><p style="min-height:1.5em"><strong>DRIVE</strong> is how we work at EasyLlama. Weʼre Doers, Resourceful,<br />Impactful, Valued Partners, & Excellence-Focused.</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">We are <strong>Doers</strong>. We proactively make things happen.</p></li><li><p style="min-height:1.5em">We are <strong>Resourceful. </strong>We treat time, money, and energy as valuable.</p></li><li><p style="min-height:1.5em">We are <strong>Impactful</strong>. We prioritize what matters.</p></li><li><p style="min-height:1.5em">We are <strong>Valued Partners</strong>. We put customers & teammates first.</p></li><li><p style="min-height:1.5em">We are <strong>Excellence-Obsessed</strong>. We always deliver excellent work.</p></li></ul><p style="min-height:1.5em">From CEO to newest hire, DRIVE asks us to take ownership, solve<br />problems, prioritize what matters, support teammates, and deliver high-<br />quality work.</p><p style="min-height:1.5em"><br />When we live these values, our product choices, customer interactions,<br />hiring, and promotions all help us live out our mission: to build safer and<br />more productive workplaces.</p><p style="min-height:1.5em"><br /></p><h2><strong>About the Role:</strong></h2><p style="min-height:1.5em">Weâre hiring a Revenue Operations Manager to own and elevate revenue reporting across Sales and Customer Experience. This role will be responsible for delivering accurate, timely, and trusted insights that help GTM leadership understand performance, forecast confidently, and improve execution.</p><p style="min-height:1.5em">This role requires deep expertise in HubSpot reporting, strong analytical skills, and operational discipline. Youâll partner closely with Sales, CX, and leadership to define KPIs, build dashboards, maintain recurring reporting cadences, and ensure data-driven decision-making across the business.</p><p style="min-height:1.5em"><strong>Note:</strong> This is an individual contributor role with no direct reports.</p><p style="min-height:1.5em"></p><h2><strong>Key responsibilities:</strong></h2><p style="min-height:1.5em"><strong>GTM Reporting & Insights</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Serve as the HubSpot reporting expert and owner of revenue performance dashboards</p></li><li><p style="min-height:1.5em">Build and maintain reports across the full funnel including lead conversion, pipeline health, win rates, deal velocity, retention, and churn</p></li><li><p style="min-height:1.5em">Partner with GTM leaders to define KPIs and ensure reporting reflects agreed-upon definitions and methodology</p></li><li><p style="min-height:1.5em">Deliver ad hoc reporting requests with clear documentation of filters, logic, and assumptions</p></li><li><p style="min-height:1.5em">Turn recurring reporting requests into scalable dashboards and repeatable processes<br /></p></li></ul><p style="min-height:1.5em"><strong>Sales Performance Reporting & Cadences</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Produce and distribute a daily Sales Waterfall report to provide visibility into closed-won performance</p></li><li><p style="min-height:1.5em">Build and maintain monthly AE scorecards, including quota attainment, pipeline coverage, and key activity metrics</p></li><li><p style="min-height:1.5em">Support leadership reporting needs including monthly business reviews and performance summaries</p></li><li><p style="min-height:1.5em">Identify trends, bottlenecks, and opportunities through funnel analysis and performance reporting<br /></p></li></ul><p style="min-height:1.5em"><strong>Commissions & Operational Reporting</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Own the monthly Sales and CX commission process end-to-end, ensuring accurate and timely payouts</p></li><li><p style="min-height:1.5em">Maintain commission logic, rate tables, eligibility rules, and exceptions</p></li><li><p style="min-height:1.5em">Validate CRM data before calculations and provide deal-level transparency for Sales and CX team members</p></li><li><p style="min-height:1.5em">Prepare monthly commission summaries for leadership review and approval</p></li><li><p style="min-height:1.5em">Document commission processes clearly and respond to commission-related questions with clarity and professionalism<br /></p></li></ul><p style="min-height:1.5em"><strong>Process Ownership & Documentation</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Own RevOps request intake and ticketing processes to ensure requests are tracked, prioritized, and delivered on time</p></li><li><p style="min-height:1.5em">Build and maintain SOPs, documentation, and repeatable workflows to ensure reporting is consistent and scalable</p></li><li><p style="min-height:1.5em">Maintain internal performance recognition reporting and publish monthly updates highlighting top performers</p></li></ul><h2></h2><h2><strong>Who You Are:</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Youâre a highly capable, self-motivated operator who takes ownership without needing heavy oversight. Youâre energized by solving ambiguous problems, digging into data, and building repeatable reporting processes that make teams more effective. You take pride in accuracy, follow-through, and delivering work that leadership can trust.</p></li><li><p style="min-height:1.5em">Youâre the kind of person who sees a gap in reporting and fixes it, before anyone has to ask.</p></li></ul><h2><strong>Required</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">3+ years of experience in Revenue Operations, Sales Operations, Business Analytics, or a similar role</p></li><li><p style="min-height:1.5em">Strong experience building dashboards and reporting in <strong>HubSpot</strong></p></li><li><p style="min-height:1.5em">Advanced Excel/Google Sheets skills (pivot tables, complex formulas, data modeling)</p></li><li><p style="min-height:1.5em">Strong understanding of pipeline metrics, forecasting concepts, and funnel performance</p></li><li><p style="min-height:1.5em">Ability to translate data into clear insights and recommendations for stakeholders</p></li></ul><p style="min-height:1.5em">Strong attention to detail and high standards for accuracy and documentation</p><p style="min-height:1.5em"></p><h2><strong>Preferred</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Experience with SaaS metrics (ARR, MRR, churn, retention, CAC, LTV)</p></li><li><p style="min-height:1.5em">Familiarity with commission structures and incentive compensation processes</p></li><li><p style="min-height:1.5em">Experience building recurring reporting cadences for leadership (weekly/monthly/QBRs)</p></li><li><p style="min-height:1.5em">Experience with BI tools (Tableau, Power BI, Looker, Mode, etc.)</p></li><li><p style="min-height:1.5em">SQL experience is a plus</p></li></ul><p style="min-height:1.5em"></p><h2><strong>Core Competencies</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Expert-level HubSpot reporting and dashboard creation</p></li><li><p style="min-height:1.5em">Strong analytical thinking and problem-solving skills</p></li><li><p style="min-height:1.5em">Ability to manage deadlines and recurring deliverables reliably</p></li><li><p style="min-height:1.5em">Excellent communication and stakeholder management</p></li><li><p style="min-height:1.5em">Highly organized, process-driven, and documentation-oriented</p></li><li><p style="min-height:1.5em">Comfortable working cross-functionally in a fast-moving environment</p></li></ul><h3><strong>What Success Looks Like</strong></h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">HubSpot dashboards and reports are trusted as the source of truth</p></li><li><p style="min-height:1.5em">Leadership has consistent visibility into pipeline, bookings, and performance trends</p></li><li><p style="min-height:1.5em">Commission reporting is accurate, transparent, and delivered on time</p></li><li><p style="min-height:1.5em">Reporting is standardized, repeatable, and clearly documented</p></li><li><p style="min-height:1.5em">GTM teams receive actionable insights that lead to measurable performance improvements</p></li></ul><h2><strong>Interview Process:</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Recruiter Screen</p></li><li><p style="min-height:1.5em">Hiring Manager Interview</p></li><li><p style="min-height:1.5em">Case Study</p></li><li><p style="min-height:1.5em">Cross Functional Team Interview</p></li><li><p style="min-height:1.5em">Final / Culture Fit Interview</p></li></ul><p style="min-height:1.5em"></p><h2><strong>How We'll Take Care of You:</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Base Annual Salary: $130,000 - $140,000</p></li><li><p style="min-height:1.5em">Bonus Potential</p></li><li><p style="min-height:1.5em">Flexible, fully remote environment</p></li><li><p style="min-height:1.5em">Competitive employer-sponsored health insurances</p></li><li><p style="min-height:1.5em">401(k) + company matching</p></li><li><p style="min-height:1.5em">Professional development reimbursements</p></li><li><p style="min-height:1.5em">Quarterly remote work stipend</p></li></ul><p style="min-height:1.5em">The EasyLlama herd is fully remote, with employees distributed across the US. We are currently hiring in the following approved* states: <br /><br />AR - Arkansas<br />AZ - Arizona<br />CA - California <br />CO - Colorado <br />CT - Connecticut <br />FL - Florida <br />IL - Illinois <br />LA - Louisiana <br />MA - Massachusetts<br />MI - Michigan<br />MN - Minnesota <br />NE - Nebraska <br />NJ - New Jersey <br />NY - New York <br />NC - North Carolina <br />OH - Ohio <br />OR- Oregon<br />PA - Pennsylvania <br />TN - Tennessee <br />TX - Texas <br />UT - Utah <br />VA - Virginia <br />WA - Washington <br />WI - Wisconsin<br /> <br />*<em>EasyLlama reserves the right to change the list of approved states at anytime.</em> </p><p style="min-height:1.5em">To ensure the best employee experience, we offer competitive compensation packages, comprehensive benefits, an annual wellness stipend, PTO, 401k with company matching, and monthly team events to nurture connection!</p><p style="min-height:1.5em">At EasyLlama, we strive to walk the walk. We are helping make workplaces all over the globe safer and more inclusive, including our own. We honor employees and candidates from all walks of life and all experiences, regardless of race, ethnicity, veteran status, disability, sexual orientation, gender identity or religion.<br /><br /></p><br/><br/>Please mention the word **COHERENCE** and tag RMTYyLjIyMC4yMzQuMjY= when applying to show you read the job post completely (#RMTYyLjIyMC4yMzQuMjY=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
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