<p><strong>What's the Short Version?</strong></p> <p>The Quality Assurance Specialist evaluates the quality of inbound and outbound phone calls of the Credit Team, monitors desktop activity and completes aging reviews for Accounts Receivable team members.</p> <p>&nbsp;</p> <p><strong>What Will You Be Doing?</strong></p> <ul> <li>Listen to internal and external calls of the Credit department staff, evaluating customer service, productivity, and job performance.</li> <li>Conduct desktop monitoring to evaluate team members' job performance, productivity, and customer service, ensuring it is consistent with SanMar's expectations.</li> <li>Prepare phone call evaluations of department staff in a timely and efficient manner.</li> <li>Complete Aging Reviews for Accounts Receivable Representatives as scheduled by the department Supervisors.</li> <li>Prepare written summaries for supervisors assessing how our representatives are doing in various areas of their jobs.</li> <li>Share call evaluations with department supervisors and representatives.</li> <li>Report any non-compliance or unusual issues to appropriate supervisor.</li> <li>Identify any potential training and coaching opportunities and send to appropriate supervisor.</li> <li>Maintain various reporting spreadsheets timely and accurately.</li> <li>Work closely with supervisors and team members to best support the goals of our customers and SanMar.</li> <li>Perform other duties as assigned.</li> <li>Comply with all policies and standards.</li> </ul> <p>&nbsp;</p> <p><strong>What Are We Looking For?</strong></p> <ul> <li>High School Diploma or GED.</li> <li>4-6 years of credit or Accounts Receivable experience or equivalent education.</li> <li>Previous customer service experience.</li> <li>Self-directed; able to work independently and confidently.</li> <li>Organized; maintain accurate records and stay on schedule while performing multiple tasks with good attention to detail.</li> <li>Demonstrates excellent written and verbal communication skills, with the ability to recognize quality of the<br/><br/>Please mention the word **GRATEFUL** and tag RMzguNjguMTM0LjE5NA== when applying to show you read the job post completely (#RMzguNjguMTM0LjE5NA==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.