We're a fast-growing women's fitness e-commerce brand looking for a reliable, detail-oriented customer support specialist to join our team long-term. What you'll be doing: You'll be working inside our customer support platform (Commslayer) managing roughly 100-150 emails per day. The good news — we have a fully built-out AI agent that handles the majority of tickets automatically with pre-trained responses already baked in. Your role is to review AI drafts before they go out, handle escalations the AI flags for a human, and make sure every customer gets a timely, helpful response. Common ticket types you'll handle: Order status and tracking inquiries Returns, exchanges, and refund requests Missing or delayed shipments Defective or damaged products Chargeback and dispute management Cancellation requests General product questions What we're looking for: Strong written English — warm, casual, and clear communication Experience in e-commerce customer support Comfortable working independently with minimal hand-holding Reliable, responsive, and consistent Experience with Shopify a plus Familiarity with customer support platforms (Gorgias, Zendesk, Freshdesk, etc.) a plus What makes this role easy: AI does the heavy lifting — you're reviewing and approving, not writing from scratch Clear SOPs and guidance rules already in place Straightforward product line with well-documented policies This is a long-term opportunity with consistent daily volume. We're looking for someone who takes ownership, communicates proactively, and is in it for the long haul. Please include your relevant experience and hourly rate in your proposal.